MidGrowing growth
Customer Support Manager
Lead teams that help customers solve problems
$55,000 – $100,000/yrManage support agents, SLAs, and customer satisfaction for product or service issues.
Highlights
Common tasks
Manage support team, track SLAs, improve help content, and analyze support trends.
Potential downsides
Agent burnout, angry customers escalated to you, and being cost center not revenue center.
Skills
CommunicationLeadershipStrategic thinkingNegotiation
Interests
Business & strategyEntrepreneurshipFinance & investing
Industries
Finance
Work style
CollaborativePeople-focusedAnalytical
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