MidGrowing growth
Help Desk Technician
First line of defense for IT problems
$40,000 – $65,000/yrAnswer support calls and resolve basic technical issues for employees.
Highlights
Common tasks
Answer phone/chat tickets, reset passwords, and walk users through basic troubleshooting.
Potential downsides
High ticket volume, limited growth without upskilling, and stress from frustrated users.
Skills
Problem solvingResearchCodingSystems thinkingData analysis
Interests
TechnologyBuilding productsScience
Industries
Tech
Work style
TechnicalIndependentAnalyticalCollaborative
Similar careers
Other paths that share skills, interests, and industries with Help Desk Technician.